Box Office--780.872.7400

Monday to Friday  9:30 am - 3:30 pm

And One Hour Prior to Performance

No Refunds or Exchanges

 

Frequently Asked Questions Print E-mail

 

Are you a non profit organization?

Yes. We are incorporated under the Society Act in the province of Alberta.

 

What does "Presented By" mean on the Events page?

The organization listed after the words "Presented by" on our Events page is our rental client. The 160+ events at our venue each year are presented by our rental clients. Vic Juba Community Theatre only presents 7 events each year.

 

Who is Vic Juba?

Vic is a dedicated individual with many non-profit organizations in our community. When a group of individuals approached Mayor and Council about naming the venue in his honour, they agreed without hesitation. See Vic's bio on our Board of Directors page: here


Do you dislike it when people forget the 3rd word of your venue's name? 

Yes. Our name is "Vic Juba Community Theatre". The 3rd word is "Community". That particular word recognizes that our community raised over half the funds to build our venue. Unfortunately, even we forgot it when we named our website.

 

What are your Box Office hours?

Monday to Friday, 9:30 am - 3:30 pm, including Noon Hour, as well as one hour prior to performance time. The Box Office is closed during Summer and between Christmas and New Year's Day.

 

What is the Box Office phone number?

780.872.7400

 

Can you hold seats for me?

Our ticket software does not allow us to hold seats for patrons without payment. 

 

Can I purchase tickets over the phone?

Yes. We will need a VISA or MasterCard Number to process the order over the phone. ID is required to pick up tickets ordered over the phone.

 

Can I send someone to pick up my tickets?

You will need to contact us and tell us who will be picking up your tickets. We will place a note on your ticket order. Please remind that individual to bring ID with them - it is surprising how many people show up without ID!

 

Will you mail me my tickets?

Yes, there is a $2.00 Mailing Fee. For online ticket buyers, please remember to click the blue button that says "Click Here to Mail Me My Tickets".

 

Can I pick up my tickets on the night of the performance?

Yes - our Box Office is open one hour prior to performance start time. You can then proceed to our Bar & Concession to enjoy a beverage prior to the performance.  

 

My child will be sitting on my lap. Will he need a ticket?

All children one year old and older require a ticket no matter where they are sitting. Infants under the age of one year old do not require a ticket.

 

I will not be able to attend the performance - can I get a refund?

There are no refunds or exchanges on tickets.

 

How will I know that a performance has been canceled due to severe weather?

In the event a performance is cancelled due to severe weather conditions or because an artist is unable to get to Lloydminster, we call all of our ticket holders - we collect phone numbers for this very reason. We also post notification on the website, our Facebook site,  and Twitter site. In the event that we are unable to leave a voice mail message or make personal contact, we would also send an email. If an event is canceled, we would ask both local radio stations to make announcements. 

 

Can I purchase tickets online?

Yes you will need to enter an email address to create an online ticket account. You will need to enter a VISA or MasterCard number to complete the purchase. There is a $2 convenience fee applied to all online orders.

 

How do I use a password for presale access to purchase tickets online?

If you have a password which allows you to purchase tickets in advance of the general public, please enter the password in the "Presale Access Code" space on our Online Tickets page. After you enter the password, click on "Add Code" (located on the right). After you click on "Add Code", you will notice that your event will appear on the event list. See below.

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How do I add tickets to another performance to my online order after selecting seats for the first event?

Click on "Tickets" in the top menu bar.

 

I keep getting kicked out when I try to buy tickets online. Why?

Due to our system's security, do not use your browser's BACK, FORWARD or REFRESH buttons. Please use the blue buttons at the top or bottom of each page. Our system also requires you to enter a reason as to "How Did You Hear About This Event?" 

 

How do I confirm that my online purchase worked?

There are two ways to confirm your online purchase worked.  

You will receive a confirmation email confirming your ticket purchase. (You will receive two confirmation emails from us if this is your first purchase. The first email will confirm that your account is set up. The second email confirms your purchase.)

AND / OR 

After you log in here -- go to the bottom of the "What's New" page, click on the blue "Display My Upcoming Performances" button. A list of tickets to all future events will be displayed.

 

I did not get a confirmation email regarding my ticket purchase. What happened?

Error messages will be listed at the top of the page. You may have forgotten to enter your email address when you created your "New Client" account. Or you did not answer all questions on the "Checkout" page. Our system requires you to enter a reason as to "How Did You Hear About This Event?" Or perhaps you did not enter your credit card information correctly.

 

How do I get a student rate or senior rate on the tickets I purchase online?

After you choose the best available seats, you will be given a list of the next best available seats. The default will be the regular adult price. If the presenter of the event has student or senior prices, you can change the price on each seat at this point.

 

How are the "Best Available" seats determined online?

Our system starts with Row F Seat 9 and works across the centre section and then back before moving to the side sections and the front rows. The front row is ranked last to allow ample time for mobility challenged patrons the opportunity to purchase seats. This does not mean that the front row is for lower mobility only - it just means we sell the front row last for that reason. In addition, although we hear all the time that there isn't a bad seat in the house, the majority of our patrons request Rows F to O.

 

I would like to choose my seats when buying tickets online. Can you change that on your website?

No. Unfortunately our ticket software does not allow us to make that change. The developers of our ticket software have it on their list of things to design --- so hopefully this is something that can be offered in the future.


How do I change my address on my online account?

After you log in here -- click on the  "Account" button and update your address.

 

When do the doors open for me to take my seat?

Doors open 30 minutes prior to the performance start time. Please arrive no later than 15 minutes prior to the performance so that we may start the performance on time.

 

Can I pre-order my drinks for the intermission?

Yes, when you arrive prior to the performance, go to the bar and pre-order and pay for your drinks for the intermission break. Your drink will be labelled and ready for you to pick up immediately at intermission. That way you can avoid a line-up during intermission.

 

Can I purchase a gift certificate?

Gift certificates are available in any amount and can be used at any time. Any amount remaining will be transferred to a new gift certificate.

 

How do I find out about events?

Add your name to our email update list. Enter your name and email address: here

Emails are sent twice per month. Some emails will go out when an event is about to go on sale at the Box Office.

 

Why does it have to be so loud?

Some artists or some sound technicians like it loud. If you find it too loud, please talk to one of our staff members at intermission and then let the artists know when you meet them at the autograph table after the show. They need to know what the audience wants. Disposable ear plugs are available if needed -- just let a volunteer usher or staff member know that you require a set.

 

Can I rent the theatre for my own event?

Yes - absolutely. We host 160+ event days and only 7 of those event days are presented by our organization within the Dr. H. A. McDonald Season. All the other event days are presented by our wonderful clients. To rent the theatre for a meeting, conference, wedding, concert, or theatrical production, go here

 

How do I become a volunteer?

Information about our volunteer program can be found here

 

Where can I find more information on making a donation to the Vic Juba Community Theatre?

We are a non-profit society. Donations are definitely essential in order to balance the budget. More information on how to make a donation can be found: here

 

Where are you located?

Dude. You are way overdue if you have not been to our venue before! For directions, click here

 

 
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