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What are your Box Office hours?
Monday to Friday, 9:30 am - 3:30 pm, including Noon Hour, as well as one hour prior to performance time. The Box Office is closed during Summer and between Christmas and New Year's Day. During the Summer and Christmas Break, staff are in and out occasionally to check email and phone messages.
Can you hold seats for me?
Our ticket software does not allow us to hold seats for patrons without payment.
Can I purchase tickets over the phone?
Yes. We will need a VISA or MasterCard Number to process the order over the phone. ID is required to pick up tickets ordered over the phone.
Can I send someone to pick up my tickets?
You will need to contact us and tell us who will be picking up your tickets. We will place a note on your ticket order. Please remind that individual to bring ID with them - it is surprising how many people show up without ID!
Will you mail me my tickets?
Yes, there is a $2.00 Mailing Fee. For online ticket buyers, please remember to click the blue button that says "Click Here to Mail Me My Tickets".
Can I pick up my tickets on the night of the performance?
Yes - our Box Office is open one hour prior to performance start time. You can then proceed to our Bar & Concession to enjoy a beverage prior to the performance.
My child will be sitting on my lap. Will he need a ticket?
All children one year old and older require a ticket no matter where they are sitting. Infants under the age of one year old do not require a ticket.
I will not be able to attend the performance - can I get a refund?
There are no refunds or exchanges on tickets.
How will I know that a performance has been canceled due to severe weather?
In the event a performance is canceled due to severe weather conditions or because an artist is unable to get to Lloydminster, we call all of our ticket holders - we collect phone numbers for this very reason. We also post notification on the website, our Facebook site, Twitter site, and MySpace page. In the event that we are unable to leave a voice mail message or make personal contact, we would also send an email. If an event is canceled, we would ask both local radio stations to make announcements.
Can I purchase tickets online?
Yes you will need to enter an email address to create an online ticket account. You will need to enter a VISA or MasterCard number to complete the purchase. There is a $2 convenience fee applied to all online orders.
How do I use a password for presale access to purchase tickets online?
If you have a password which allows you to purchase tickets in advance of the general public, please enter the password in the "Presale Access Code" space on our Online Tickets page. After you enter the password, click on "Add Code" (located on the right). After you click on "Add Code", you will notice that your event will appear on the event list. See below.
How do I add tickets to another performance to my online order after selecting seats for the first event?
Click on "Tickets" in the top menu bar.
I keep getting kicked out when I try to buy tickets online. Why?
Due to our system's security, do not use your browser's BACK, FORWARD or REFRESH buttons. Please use the blue buttons at the top or bottom of each page. Our system also requires you to enter a reason as to "How Did You Hear About This Event?"
How do I confirm that my online purchase worked?
There are two ways to confirm your online purchase worked.
You will receive a confirmation email confirming your ticket purchase. (You will receive two confirmation emails from us if this is your first purchase. The first email will confirm that your account is set up. The second email confirms your purchase.)
AND / OR
After you log in here -- go to the bottom of the "What's New" page, click on the blue "Display My Upcoming Performances" button. A list of tickets to all future events will be displayed.
I did not get a confirmation email regarding my ticket purchase. What happened?
You may have forgotten to enter your email address when you created your "New Client" account. Or you did not answer all questions on the "Checkout" page. Our system requires you to enter a reason as to "How Did You Hear About This Event?"
How do I get a student rate or senior rate on the tickets I purchase online?
After you choose the best available seats, you will be given a list of the next best available seats. The default will be the regular adult price. If the presenter of the event has student or senior prices, you can change the price on each seat at this point.
How are the "Best Available" seats determined online?
Our system starts with Row F Seat 9 and works across the centre section and then back before moving to the side sections and the front rows. The front row is ranked last to allow ample time for mobility challenged patrons the opportunity to purchase seats. This does not mean that the front row is for lower mobility only - it just means we sell the front row last for that reason.
When do the doors open for me to take my seat?
Doors open 30 minutes prior to the performance start time. Please arrive no later than 15 minutes prior to the performance so that we may start the performance on time.
Can I pre-order my drinks for the intermission?
Yes, when you arrive prior to the performance, go to the bar and pre-order and pay for your drinks for the intermission break. Your drink will be labelled and ready for you to pick up immediately at intermission. That way you can avoid a line-up during intermission.
Can I purchase a gift certificate?
Gift certificates are available in any amount and can be used at any time. Any amount remaining will be transferred to a new gift certificate.
How do I become a volunteer?
Information about our volunteer program can be found here
Where are you located?
Dude. You are way overdue if you have not been to our venue before! For directions, click here
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