FAQ Box Office
What is the Box Office phone number?
780-872-7400 - Monday to Friday 9:30am-3:30pm. We are closed during the summer and between Christmas and New Year's Day.
Can you hold seats for me?
Our ticket software does not allow us to hold seats for patrons without payment.
Can I purchase tickets over the phone?
Yes. We will need a VISA, MasterCard, or American Express Number to process the order over the phone. ID is required to pick up tickets ordered over the phone.
Can I send someone to pick up my tickets?
You will need to contact us and tell us who will be picking up your tickets. We will place a note on your ticket order. Please remind that individual to bring ID with them - it is surprising how many people show up without ID!
Will you mail me my tickets?
Yes, there is a $2.00 Mailing Fee. For online ticket buyers, please remember to click the blue button that says "Click Here to Mail Me My Tickets".
Can I pick up my tickets on the night of the performance?
Yes - our Box Office is open one hour prior to performance start time. You will need ID to pick up your tickets. You can then proceed to our Bar & Concession to enjoy a beverage prior to the performance.
My child will be sitting on my lap. Will he need a ticket?
All children one year old and older require a ticket no matter where they are sitting. Infants under the age of one year old do not require a ticket.
I will not be able to attend the performance - can I get a refund?
There are no refunds or exchanges on tickets.
Can I purchase a gift certificate?
Gift certificates are available in any amount and can be used at any time. Any amount remaining will be transferred to a new gift certificate.
How do I find out about events?
Add your name to our email update list. Enter your name and email address: here
Emails are sent once or twice per month.
How will I know that a performance has been canceled due to severe weather?
In the event a performance is cancelled due to severe weather conditions or because an artist is unable to get to Lloydminster, we call all of our ticket holders - we collect phone numbers for this very reason. We also post notification on the website, our Facebook site, and Twitter site. In the event that we are unable to leave a voice mail message or make personal contact, we would also send an email. If an event is canceled, we would ask both local radio stations to make announcements.
What does "Presented By" mean on the Events page?
The organization listed after the words "Presented by" on our Events page is our rental client. The 175+ events at our venue each year are presented by our rental clients. Vic Juba Community Theatre only presents a dozen events each year.
Where are you located?
For directions, click here